Terms and Conditions
Shipping Times
Your unique piece awaits! Place your order now, and we’ll craft it within 2-7 business days.
Once it’s ready, shipping times are estimated as follows:
- USA: 2-6 days
- UK: 8-12 days
- Canada: 6-15 days
- Australia: 10-15 days
- Europe: 3-10 days
- Worldwide: 10-20 days
Please note that delivery times may vary. But we’ll try to get your unique piece in your hands as soon as we can!
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at [email protected] with your order number.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected].
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Return Policy
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [email protected]
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at [email protected] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll connect with our vendors to send you a new one or give you a refund.