Terms and Conditions
Shipping Times
Since each product is made on-demand and fulfilled by our trusted partners, delivery times vary depending on the item. Each product page displays the estimated time it takes to produce and prepare your item for shipping. Once your order is ready, it will be shipped via our delivery partners. Shipping times are also listed on each product page.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at [email protected] with your order number.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected].
Returns and Exchanges Policy
At The Lost Footsteps, we believe in mindful shopping—keeping only what truly speaks to you and letting go of what doesn’t. However, as a small, independent brand committed to sustainability, we are unable to offer returns at this time.
- Carbon Footprint: Shipping items back and forth significantly increases our environmental impact, which goes against our mission to reduce waste and protect the planet.
- Cost Constraints: As a small business, the financial burden of returns is unsustainable and limits our ability to continue creating thoughtful, sustainable fashion for you.
While we can’t accept returns, we’re here to ensure you love your purchase. If there’s any issue with your order—whether it’s a defect, damage, or a mistake on our part—please reach out to us at [email protected]. We’ll work with you to make it right.
We encourage you to shop mindfully, knowing that every purchase supports our small business and sustainable practices. By choosing only what you truly love, you’re helping us reduce waste and continue doing what we love: creating beautiful, intentional fashion for you.
Thank you for understanding and supporting our mission. Together, we can make a difference—one thoughtful step at a time.